Payment Policy

This Payment Policy explains the accepted payment methods, currency information, billing procedures, and related terms for purchases made on Diocart.

Accepted Payment Methods

Diocart accepts secure international payment methods, including:

  • Credit Cards (Visa, MasterCard, American Express, where supported)
  • Debit Cards (international-enabled)
  • Other secure online payment methods available at checkout

Available payment options may vary depending on your location and device.

Currency & Pricing

  • All product prices are displayed in the currency selected on the website (if multi-currency is enabled) or as shown at checkout.
  • Final charges will be processed in the currency displayed at checkout.
  • Your bank or card issuer may apply foreign transaction fees or currency conversion charges, which are outside Diocart’s control.

Payment Authorization

  • All payments are subject to authorization and verification by the payment provider.
  • If a payment is declined or fails, the order will not be processed.
  • Diocart reserves the right to cancel or hold orders flagged for verification or suspected fraudulent activity.

Order Confirmation

Once payment is successfully processed:

  • You will receive an order confirmation email.
  • If you do not receive confirmation, please check your spam folder or contact customer support.

Orders are confirmed only after successful payment authorization.

Taxes & Duties

All applicable customs duties, import taxes, and standard tariffs for eligible international orders are covered by Diocart.

Customers will not be required to pay additional customs duties or import tariffs at the time of delivery for orders where duty-paid shipping is applicable.

In rare cases where additional charges arise due to incorrect information provided by the customer or destination-specific regulatory requirements beyond standard import duties, customers may be contacted for further clarification.

Payment Security

  • All transactions on Diocart are processed through secure, encrypted payment gateways.
  • Diocart does not store complete credit or debit card details on its servers.
  • Payment information is handled in accordance with applicable security standards.

Failed or Duplicate Transactions

If you experience:

a) Failed Payment

If payment fails but an amount is deducted, the amount is typically reversed by your bank within a few business days. Please contact your bank for processing timelines.

b) Duplicate Charge

If you believe you were charged twice, please contact us with:

  • Your order number
  • Transaction ID
  • Payment date

We will investigate and assist accordingly.

Fraud Prevention

To prevent unauthorized transactions, Diocart may:

  • Request additional verification
  • Cancel suspicious orders
  • Refuse service in cases of suspected fraud

This is done to protect customers and ensure secure transactions.

Contact Information

Business Name: Diocart LLC
Website Name: Diocart
Phone: +1 (833) 533-5636
Email: ceo@diocart.com
Address: 212 N 2nd St ste 100, Richmond, Kentucky 40475, USA
EIN No: 38- 4373856
Business Hours: Mon - Sat / 9:00 AM – 6:00 PM (EST)
Response Time: We aim to respond within 24 Hours

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